NHTSA Complaint #10929802 — 2009 MERCURY MARINER HYBRID FUEL/PROPULSION SYSTEM

Complaint Details

ODI Number	10929802
Vehicle	2009 MERCURY MARINER HYBRID
Component	FUEL/PROPULSION SYSTEM
Date of Incident	November 3, 2016
Date Filed	December 4, 2016
Mileage	40,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WV

Consumer Description

THROTTLE BODY PROBLEM. ALL OF A SUDDEN I HAD NO POWER AND BARELY MADE IT HOME. I HAD TO BE TOWED TO RAMEY FORD IN PRINCETON, WV THEY REPLACED THROTTLE BODY BUT I HAD TO PAY $100 DEDUCTIBLE. THIS CAR WAS PART OF A CUSTOMER SERVICE ARRANGEMENT WORKED OUT WITH NHTSA BUT THE VIN WAS NOT INCLUDED AND I WAS TOLD IT WAS NOT COVERED FOR COST OF REPLACEMENT . THIS WAS A VERY DANGEROUS SITUATION AND COULD HAVE RESULTED IN AN ACCIDENT. I FEEL THE PART SHOULD HAVE BEEN REPLACED WITHOUT ANY CHARGE SINCE OTHER VEHICLES IN THIS CLASS HAD THE SAME PROBLEM. THERE WAS NO OFFER TO REIMBURSE ME FOR MY TOW SINCE THE VEHICLE WAS TOTALLY DISABLED. THIS WAS A PROBLEM THAT FORD AND THE NHTSA WERE AWARE OF AND MY VEHICLE HAD THE SAME PROBLEM AS OTHERS. I FEEL THAT I SHOULD NOT HAVE TO PAY FOR LABOR OR TOW TO CORRECT A DEFECT. *TR

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