NHTSA Complaint #10929484 — 2015 JEEP WRANGLER

AT 11600 MILES, THE FRONT TIRES ON THE VEHICLE ARE SEVERELY CUPPED AND CHOPPED ON THE INSIDE DRIVING SURFACE. THE VEHICLE HAS HAD POOR HANDLING SINCE DELIVERY. AT 2400 MILES, THE VEHICLE WAS SERVICED FOR POOR HANDLING, WANDERING, TIRE OSCILLATION AT HIGHWAY SPEED. THE DEALER DID "STEERING REPAIRS" AND RETURNED THE VEHICLE. AT 11500 MILES THE VEHICLE WAS RETURNED TO THE DEALER FOR IDENTICAL HANDLING AND STEERING PROBLEMS. THE DEALER REPORTED THERE WAS NO PROBLEM WITH THE SUSPENSION AND ROTATED THE TIRES. WHEN THE VEHICLE WAS RETURNED, AND DRIVEN AT 30+ MILES PER HOUR, THERE WAS A TERRIBLE HOWL COMING FROM THE REAR OF THE VEHICLE, AND THE STEERING PROBLEMS PERSISTED. WHEN THE VEHICLE WAS TAKEN BACK TO THE DEALER, THE TIRE DAMAGE WAS REVEALED TO THE OWNER, AND THE DEALER ADVISED THAT THESE PARTICULAR TIRES NEED TO BE ROTATED EVERY 2500 MILES OR THIS DAMAGE WILL OCCUR. THE DEALER, AND CHRYSLER, REFUSED TO REPLACE THE TIRES, STATED THE STEERING WAS FINE, AND SAID THE TIRES NEED TO BE ROTATED AS STATED ABOVE. THE TIRES ARE BF GOODRICH MUD TERRAIN TIRES, WHICH CAME FROM THE FACTORY. THE UNSAFE STEERING REMAINS UNREPAIRED, THE TWO TIRES ARE RUINED AT 11000 MILES, AND CHRYSLER AND THE DEALER HAVE REFUSED TO DO ANYTHING FURTHER TO REMEDY THE SITUATION OR REPAIR THE VEHICLE. THIS NEEDS TO BE INVESTIGATED AS A STEERING/SUSPENSION DEFECT, WHICH THE COMPANY IS UNWILLING TO REMEDY, OR EVEN REPLACE RUINED TIRES. THE COMPANIES ONLY REMEDY IS TO MANDATE A RIDICULOUS ROTATION SCHEDULE FOR THE TIRES. PLEASE LOOK INTO THIS. *TR