NHTSA Complaint #10929427 — 2011 TOYOTA SIENNA

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	10929427
Vehicle	2011 TOYOTA SIENNA
Component	STRUCTURE:BODY
Date of Incident	May 10, 2016
Date Filed	December 1, 2016
Mileage	120,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

CABLES FOR BOTH POWERED SLIDING SIDE DOORS BROKE WITHIN 2 MONTH PERIOD. PASSENGER SIDE DOOR CANNOT BE OPENED. DRIVER DOOR CAN BE OPENED AND CLOSED MANUALLY. WROTE LETTER TO TOYOTA, AFTER GETTING ESTIMATE OF $1,600 PER DOOR TO FIX, ASKING FOR SOME SORT OF HELP. SAME PROBLEM ON OLDER MODELS WAS COVERED UNDER RECALL. UP TO 2009 MODELS. TOYOTA DECLINED ANY TYPE OF HELP. OFFERED $750 OFF NEW VEHICLE. THIS IS A SAFETY HAZARD WHEN TRANSPORTING GRANDCHILDREN.

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