NHTSA Complaint #10929407 — 2011 TOYOTA PRIUS

"TAKATA RECALL" THIS IS OUR FIRST TOYOTA PURCHASE AND WE ARE EXTREMELY LET DOWN WITH THE FACT THAT IT IS LOSING AN EXCESSIVE AMOUNT OF OIL. THIS IS A SAFETY ISSUE. IN THE EVENT THAT THE ENGINE MAY CEASE IF IT RUNS OUT OF OIL. WE PREVIOUSLY HAVE ONLY HAD AMERICAN VEHICLES, AND WERE TOLD THAT TOYOTA IS A MUCH BETTER PRODUCT.. WELL AS OF THIS PAST APRIL, WE HAD THIS BRIEF LIGHT GO ON. IT DOESN'T STAY ON VERY LONG AND ONLY APPEARS WHEN YOU TURN A CURVE. THEN THE "OIL MAINTENANCE DUE" LIGHT APPEARED. THAT'S ODD, BECAUSE I JUST HAD MY OIL CHANGE DONE 2 MONTHS AGO! I WENT TO A LOCAL OIL SERVICE STATION IMMEDIATELY AND FOUND OUT I WAS DOWN TO ONLY ONE QUART OF OIL IN MY ENGINE. I'VE NEVER HAD THIS HAPPEN BEFORE! THEY LOOKED FOR A LEAK AND DIDN'T FIND ONE. THEY TOPPED OFF THE OIL AND I WAS FREE TO GO. WELL, THE SAME SCENARIO HAPPENED AGAIN IN JULY, ONLY 3 MONTHS AFTER THE LAST TOP OFF. I MADE AN APPOINTMENT WITH THE DEALER TO HAVE HIM LOOK IT OVER. THEY SAID IT NEEDED A SYSTEM ENGINE CLEANING, THERE WERE NO LEAKS, THEY GAVE IT AN OIL CHANGE, AND THE SPARK PLUGS LOOKED FINE.. $300 FOR THIS TO BE DONE. THEN THEY TOLD ME TO BRING IT BACK IN 1900 MILES... WELL THIS SEEMED TO WORK... UNTIL... NOW.. IN OCTOBER/NOVEMBER (2-3 MOS LATER) THE SAME ISSUE HAPPENED, AND NOW THEY ARE TELLING ME I NEED A NEW ENGINE THAT WILL COST ANYWHERE FROM $3000 TO $5800. I HAVE ONLY HAD THIS CAR GOING ON 5 YEARS. I HAVE NEVER HAD TO REPLACE AN ENGINE ON ANY CAR BEFORE.. WHERE IS THE TOYOTA QUALITY WE WERE TOLD TOYOTA STANDS BEHIND???