NHTSA Complaint #10928964 — 2009 TOYOTA CAMRY

MY 2009 TOYOTA CAMRY IS PART OF THE ZE7- WARRANTY ENHANCEMENT PROGRAM FOR EXCESSIVE OIL CONSUMPTION. THE PRIMARY COVERAGE FOR THIS ISSUE WAS GOOD UNTIL OCTOBER 31, 2016 AND SECONDARY COVER UNTIL 150,000 MILES OR 10 YEARS FROM THE DATE OF FIRST USE (WHICHEVER COMES FIRST). MY CAR DID NOT EXPERIENCE THIS ISSUE UNTIL LATE NOVEMBER AND WHEN THE CAR WAS AT 149,500 MILES. I CONTACTED TOYOTA CUSTOMER SERVICE (CASE #1611293174) AND WAS ADVISED THAT SINCE THE VEHICLE WOULD BE UNDER 150,000 WHEN THE OIL CONSUMPTION TEST WAS INITIATED IT STILL MET THE SERVICE GUIDELINES. I TOOK THE VEHICLE TO THE DEALERSHIP TO INITIATE THE TEST WITH THE CAR STILL UNDER 150,000 MILES. THE DEALERSHIP CONTACTED TOYOTA AND TOYOTA ADVISED THAT SINCE THE CAR WOULD BE OVER 150,000 MILE WHEN THE CAR FINISHED THE TEST IT WOULD NOT BE COVERED. I CONTACTED TOYOTA AGAIN REFERENCING MY CASE NUMBER AND THEY VERIFIED WHAT I WAS TOLD BY THE CUSTOMER SERVICE REP BUT NOW WERE TELLING ME IT WOULD NOT BE COVERED. THIS IS A KNOW ISSUE BY TOYOTA AND THEY ARE DOING EVERYTHING IN THEIR POWER TO GET AROUND REPAIRING A DEFECTIVE PART. NOW I HAVE TO FILE A LAWSUIT IN ORDER TO GET THE VEHICLE REPAIRED. THE CAR HAS DIMINISHED VALUE DUE TO THIS KNOWN ISSUE AND I HAVE TO EITHER COVER THE REPAIR COST OR DEAL WITH THE ISSUE WHICH INCLUDES CONSTANTLY CHECKING MY OIL TO MAKE SURE IT DOESN'T RUN OUT AND COMPLETELY KILL THE ENGINE. THIS IS UNACCEPTABLE. I WOULD HAVE NEVER PURCHASED THIS CAR HAD I KNOWN ABOUT THIS ISSUE.