NHTSA Complaint #10928425 — 2013 FORD FLEX
AIR BAGS issue reported to NHTSA
Complaint Details
| ODI Number | 10928425 |
| Vehicle | 2013 FORD FLEX |
| Component | AIR BAGS |
| Date of Incident | |
| Date Filed | |
| Mileage | 39,000 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | TX |
Consumer Description
THE AIRBAG LIGHT CAME ON AND I TOOK THE VEHICLE TO THE SERVICE DEPARTMENT AND WAS TOLD THAT THE INTERFACE MODULE PART # 18A812 NEEDED TO BE REPLACED. MY VEHICLE HAS NEVER BEEN IN A COLLISION WHERE THE AIRBAG DEPLOYED. MY VEHICLE HAS BEEN AT THE SERVICE DEPT FOR THE 2 1/2 MONTHS NOW AND NO ONE CAN TELL ME WHEN THE PART IS COMING AND WHY IT IS NOT INCLUDED IN THE RESTRAINT SYSTEM WARRANTY SINCE IT IS CONSIDERED AN AIRBAG MODULE. I CAN NOT DRIVE THE VEHICLE SINCE THE DEALERSHIP CAN NOT GUARANTEE THAT IT IS SAFE FOR ME TO DRIVE SINCE THEY DO NOT KNOW IF THE AIRBAGS WILL DEPLOY IF I AM IN A COLLISION OR JUST DRIVING AROUND. *TR
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