NHTSA Complaint #10928331 — 2015 JEEP WRANGLER

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 10928331
Vehicle 2015 JEEP WRANGLER
Component ENGINE
Date of Incident
Date Filed
Mileage 27,500 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NV

Consumer Description

I AM HAVING DIFFICULTIES WITH MY BRAND NEW PURCHASED JEEP WRANGLER AND IT HAS BEEN IN AND OUT OF THE DEALERSHIP SINCE SEPTEMBER WITH NO RESOLUTION. THIS JEEP IS 19 MONTHS OLD AND WE BOUGHT IT BRAND NEW FROM SAHARA JEEP. DESPITE THE FACT THAT IT DOES RUN THE ENGINE SUDDENLY CHOOSES TO LOSE POWER WHILE I'M DRIVING AND ACCELERATING OR DECELERATING IS NOT AN OPTION. NOT REALLY SAFE ESPECIALLY WHEN MY DAILY COMMUTE TO AND FROM WORK IS OVER 20 MILES ONE WAY ON HIGHWAY SPEEDS. THE ENGINE HAS STOPPED ABOUT 6 TIMES AND TWO TIMES OF THOSE HAS BEEN ON HIGHWAY SPEEDS WHICH IS NOT A SAFE PLACE. I HAVE BEEN LUCKY THAT WHEN IT HAPPENED THAT I HAVE NOT BEEN REAR ENDED OR EVEN WORSE HAVE CAUSED ANY ACCIDENTS. I HAVE CONTINUOUSLY BROUGHT THE VEHICLE BACK TO CHAPMAN AND THEY ARE UNABLE TO FIND ANY ISSUES AND THEN NOW THE VEHICLE IS AT SAHARA AND I AM GETTING THE SAME ANSWERS. ALTHOUGH ERROR LIGHTS HAVE COME ON AND I HAVE GIVEN THE DEALERSHIPS THOSE THEY ARE STILL UNABLE TO DIAGNOSE WHAT IS MAKING THE VEHICLE ENGINE SUDDENLY STOP.DIAGNOSTIC TESTING KEEPS COMING UP NEGATIVE. I WAS GIVEN A FLIGHT RECORDER TO ATTACH TO MY JEEP TO HELP ASSESS THE ISSUE. THE VEHICLE DIED AND I WAS ABLE TO SUCCESSFULLY RUN CODES THROUGH THEIR RECORDER (SUPPLIED BY JEEP) AND HAD THE VEHICLE BACK AT THE DEALERSHIP THE NEXT DAY. I WAS TOLD THAT THEIR COMPUTERS WERE DOWN AND UNABLE TO READ THE CODES BUT THEY DID CAPTURE SOMETHING BUT HAD FORWARDED IT ONTO CORPORATE TO READ. A COUPLE DAYS LATER WITH NO UPDATE I CONTACTED CORPORATE AND WAS TOLD THAT THEY WERE UNABLE TO READ THE CODES BECAUSE THEIR SYSTEM WAS ALSO DOWN AND I WOULD HAVE TO DO IT ALL OVER AGAIN. *TR

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