NHTSA Complaint #10926810 — 2009 PONTIAC TORRENT

TL* THE CONTACT OWNS A 2009 PONTIAC TORRENT. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL EXPERIENCED STIFFNESS AND SHOOK WHEN TURNING. EVENTUALLY, THE STEERING WHEEL SUDDENLY BECAME LOCKED AND COULD NOT BE TURNED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING MOTOR WAS FAULTY AND NEEDED TO BE REPLACED. THE POWER STEERING MOTOR WAS REPLACED AND THE VEHICLE OPERATED NORMALLY. APPROXIMATELY FOUR YEARS LATER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN WAS FAULTY AND WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 6,000. UPDATED 01/11/2017*CT UPDATED 7/6/18*JB