NHTSA Complaint #10926679 — 2009 CHEVROLET EQUINOX

IN 2015, I TOOK MY CAR TO MONUMENT CHEVROLET AND TOLD THE DEALERSHIP THAT MY CAR IS NOT UNLOCKING THE DOORS WHEN I AM USING THE REMOTE. I HAD TO USE MY KEY TO UNLOCK MY DRIVER SIDE DOOR MANUALLY AND THE REACH OVER TO UNLOCK THE OTHER DOORS. BEFORE THE DEALERSHIP EVEN RAN A DIAGNOSIS TEST, THEY TOLD ME THAT IT WAS MY LOCK MECHANISM AND IT WAS GOING TO COST ME $300.00 PER DOOR TO FIND THE PROBLEM. I DECLINE AND TOLD THEM I WILL DO IT THE OLD FASHION WAY BY USING THE KEY. IT LOOKS AND SEEMS LIKE THE DEALERSHIP KNEW THERE WAS A EXISTING PROBLEM WITH THIS MODEL VEHICLE AS QUICKLY AS THEY QUOTED ME A PRICE WITHOUT EVEN LOOKING AT THE PROBLEM AND THAT THERE IS A MAJOR ELECTRICAL ISSUE WITH THIS VEHICLE. THERE SHOULD BE A RECALL FOR THE MALFUNCTION. NOW ITS OVER A YEAR AND I STILL HAVE TO UNLOCK MY CAR THE OLD FASHION WAY EVEN AFTER I CHANGED THE BATTERY IN THE REMOTE.