NHTSA Complaint #10926471 — 2008 MITSUBISHI ECLIPSE

MY 2008 ECLIPSE HAD AN OPEN RECALL ON ISSUES WITH ABS FOR OVER A YEAR. AFTER A YEAR I WAS FINALLY NOTIFIED THAT THE PARTS WERE AVAILABLE TO FIX THE ISSUE. AFTER MUCH HASSLE DEALING WITH THE LOCAL DEAL I TOOK MY CAR IN FOR REPAIR. THE SERVICE CENTER CLAIMED TO HAVE FIXED THE PROBLEM. HOWEVER NOW MY CAR IS NO LEAKING BRAKE FLUID FROM THE ABS. I CONTACTED CUSTOMER SERVICE AND WAS TOLD I NEED TO TAKE THE CAR TO A SERVICE CENTER TO BE LOOKED AT. NORMALLY NO ISSUE THAT THE LOCAL DEALERSHIP RECENTLY CLOSED AND THE NEXT CLOSEST ONE IS OVER 100 MILES AWAY. AS MY CAR IS LEAKING BRAKE FLUID IT HAS BEEN DEEMED UNSAFE TO DRIVE. I WAS TOLD I WOULD HAVE TO PAY TO HAVE THE CAR TOWED TO A SERVICE CENTER TO BE LOOKED AT BUT THEY WOULD NOT GUARANTEE THAT IT WOULD BE FIXED. AS THIS IS A KNOWN PROBLEM WITH ABS SYSTEM AND AN OPEN RECALL THIS IS TOTALLY UNACCEPTABLE. CUSTOMER SERVICE TOLD ME IT WAS NOT THEIR CONCERN ON GETTING THE CAR TO BE FIXED AND IT DID NOT MATTER THAT THERE WERE NO SERVICE CENTERS WHERE I LIVED. I WAS ALSO TOLD THAT IT WAS NOT THEIR PROBLEM. AS THIS PRODUCT IS MANUFACTURED BY THEM AND HAS THEIR NAME I FIND THIS TOTALLY LAUGHABLE. IT IS OBVIOUS THAT THIS COMPANY HAS NO CONCERNS FOR THEIR CUSTOMERS AND HAS NO INTENTION OF FIXING AN KNOW ISSUE AS IT IS AN OPEN RECALL.