NHTSA Complaint #10926291 — 2009 NISSAN ALTIMA

MY CAR WOULD NOT START. APPARENTLY THERE WAS A RECALL ON THIS PROBLEM - ONLY IF THE CAR WAS AFFECTED - AND IT HAPPENED TO MY CAR AFTER THE WARRANTY ON THE RECALL EXPIRED. I AM THE 2ND OWNER AND WAS NEVER NOTIFIED OF THE RECALL DESPITE THE FACT I PURCHASED THE CAR FROM A DEALER. THE NISSAN CUSTOMER SERVICE REFUSED TO EVEN PAY FOR THE PART - WHICH I COULD NOT PURCHASE OR GET REPAIRED ELSEWHERE. IT WAS VERY EXPENSIVE. I HAVE OWNED MANY OTHER CARS AND HAVE HAD CAR MANUFACTURERS STAND BY THEIR PRODUCTS AND RIGHT WAS WAS WRONG. NOT IN THIS CASE. NISSAN SHOULD HAVE AT LEAST PAID FOR THE PART AS THERE WAS NO OTHER PLACE TO MAKE THE REPAIR. I SPOKE TO SEVERAL PEOPLE AND WENT AS FAR UP THE LADDER AS POSSIBLE AND WAS FINALLY TOLD THEY WOULD NOT ASSIST WITH THE COST IN ANY WAY. THIS IS NOT AN ACCEPTABLE WAY TO RUN A BUSINESS AND STAND BY A PRODUCT. I HAD A 12 YEAR OLD CAR FROM LEXUS REPLACE A CRACKED DASHBOARD FOR FREE! THE CAR IS USED BY MY SON, A COLLEGE STUDENT, WHO NEEDS IT FOR TRANSPORTATION AND SAFETY WHILE AWAY AT SCHOOL. I WAS VERY UPSET AT THE WAY I WAS TREATED AND HOW MY COMPLAINTS WERE NOT ADDRESSED IN ANY WAY.