NHTSA Complaint #11512721 — 2009 NISSAN ALTIMA

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11512721
Vehicle 2009 NISSAN ALTIMA
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State GA

Consumer Description

I went to Autoworx on February 9, 2023 to purchase a 2009 Nissan Altima. The vehicle was very nice, looked good, no warning lights or anything. Drove great for about a week or 2. Then the car started breaking without me pressing the breaks. So I returned the car to Autoworx to have them check it out. The mechanic was assuring that the problem had been taking care of. After making another large payment that day, I left drove the car about a week. That's when the car started shaking. I mean shaking hard too and the SERVICE ENGINE SOON light comes on the dash board. So I take the car back to them on Monday March 13, 2023. The mechanic says "oh, make an appointment for Friday and I'll take the car to the shop so I can see what is going on". I made the appointment & continued to drive the car. In the days between Monday to Friday, the car began shaking harder. Suddenly, on Thursday March 16, 2023,while driving home the car stops accelerating. I had to keep turning the car off and on to get it going. On Friday, March 17, 2023 I arrived at the Autoworx location at 10:30am (the appointment time). When I arrived no one was there. We sat and waited for nearly an hr and a half. Once they arrived they looked at the car, drove it away and came back. After sitting there for 2/3 hours, the Owner [XXX] called me outside to inform me that the Catalytic Converter was bad (which they knew on Monday when I came in) and by me driving the car longer, the Transmission has went out. At this point I am FURIOUS! Because at NO point did they tell me that the car needed a Catalytic Converter. So we sat there a little longer with no way to go home. [XXX] then comes and mentions "I'll get you all an UBER". He ordered the Uber (just to get us away). I have looked into the Carfax on the 2009 Nissan Altima and found that the Odometer had been rolled back SEVERAL times. I bought the car at 121,000 miles. After, looking at the Carfax the car has darn near 300,000 miles on it. I got ripped off ❗ INFORMATION Redacted PURSUANT TO THE FREEDOM OF I

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