NHTSA Complaint #10926069 — 2013 FORD EXPLORER

MY TRUCK HAS ALMOST 120000 MILES. AND WE WERE DRIVING AND NOTICE THE CHECK LIGHT CAME ON. WE WENT TO ADVANCE AUTO AND HAD THE TRUCK SCANNED TO SEE WHAT CODE WOULD COME UP. IT SAID THERE WAS TWO CYLINDER MISFIRED. AND THAT IT PROBABLY CAME FROM BAD FUEL. AND THEN THE ENGINE STARTED JUMPING AND SKIPPING. WE FINALLY GOT IT TO FIRESTONE AND THEY SAID THERE'S TAPPING AND KNOCKING AT THE BOTTOM OF THE ENGINE. THEY CAME TO THE CONCLUSION THAT NOW THE TRUCK NEEDS A NEW ENGINE. THEY QUOTED ME A ROUGH ESTIMATE OF $10,000. WE'VE KEPT UP WITH ALL THE OIL CHANGES ALONG WITH HAVING THE A/C COMPRESSOR REPLACED BECAUSE IT WENT OUT AS WELL. THE WARRANTY COMPANY WILL ONLY REPLACE THE ENGINE WITH A USED OR REMANUFACTURED ENGINE FOR $3700. THERE IS NO WAY A 2013 FORD EXPLORER WITH LESS THAN 120,000 MILES NEEDS A NEW ENGINE. AND WE ALSO SMELLED EXHAUST FUMES THROUGH THE VENTS INSIDE THE VEHICLE.