NHTSA Complaint #10925958 — 2010 CHEVROLET TRAVERSE

OUR 2010 TRAVERSE HAS JUST OVER 91,000 MILES ON IT. WE TOOK OUR VEHICLE TO A LOCAL GM DEALER TO HAVE A CHECK ENGINE LIGHT DIAGNOSED. THE DEALER CAME BACK AND INFORMED ME WE NEEDED TO HAVE OUR TIMING BELTS REPLACED AND WOULD COST AT LEAST $3000 TO REPAIR. THE MORE I DUG INTO THIS DIAGNOSIS, I'VE COME ACROSS NUMEROUS POSTS FROM OTHER '09-'10 OWNERS WITH THE SAME ISSUE. SOME HAD EXPERIENCED SUDDEN LOSS IN POWER WHILE TRAVELING AT HIGHWAY SPEEDS AND OTHERS HADN'T EVEN HAD A CHECK ENGINE LIGHT COME ON. THERE WERE SOME OWNERS THAT HAD TO HAVE THESE ITEMS REPLACED AT AROUND 60,000MI. I HAVE REACHED OUT TO GM AND THEY INFORMED ME THAT THERE IS NOTHING THEY CAN DO TO HELP ALLEVIATE THIS COST, NOR ARE THEY IN A POSITION TO ISSUE A RECALL. THEY ALSO INFORMED ME THAT WE MISSED THE 'WARRANTY PERIOD' BY A YEAR AND A HALF AND THAT THERE ARE NO 'SPECIAL BULLETINS' RELATED TO MY VEHICLE. I ASKED IF THEY HAD AN INCREASE IN OTHER CALLS ABOUT THIS SAME ISSUE AND THEY DENIED ANY KNOWING OF THIS. MY DEALERSHIP TOLD ME THAT THEY ARE SEEING SUCH AN INCREASE IN THIS ISSUE THAT THEY KEEP AN INVENTORY OF PARTS ON HAND AND THEY PERFORM AT LEAST 3 TIMING CHAIN REPAIRS A WEEK. I'M FORTUNATE THAT OUR DEALERSHIP IS WORKING WITH US ON DOING WHAT THEY CAN TO ALLEVIATE SOME OF THE COST, BUT GM IS NOT DOING ANYTHING ON THEIR END TO ACKNOWLEDGE THERE IS A POTENTIAL PROBLEM OR WILLING TO HELP OUT.