NHTSA Complaint #10925424 — 2013 FORD ESCAPE

THE MYFORDTOUCH SYSTEM WILL SPORADICALLY SHUT DOWN. AT TIMES THIS SHUT DOWN IS EVIDENCED BY A LOUD POP THROUGH THE AUDIO SPEAKERS, THEN THE AUDIO GOES OUT AND THE BLUETOOTH PHONE CONNECTION RESETS. OFTEN IT WILL DISPLAY AN ERROR SCREEN SAYING "SHUTTING DOWN TO SAVE BATTERY" WITH A PROGRESS BAR. THAT PROGRESS BAR NEVER FINISHES TO THE RIGHT BEFORE THE SYSTEM RESTARTS. THIS WILL HAPPEN MULTIPLE TIMES DURING A TRIP, WITH NO SIMILAR CHARACTERISTICS BETWEEN TRIPS WHERE THIS ISSUE OCCURS (DAY/NIGHT, HIGHWAY/CITY, WARM/COLD, DRIVING OR STOPPED, NONE OF IT MATTERS) AND I CAN'T RECREATE IT ON DEMAND. IT WILL HAPPEN ONE DAY AND THEN NOT FOR A WEEK OR TWO. THE LACK OF ABILITY TO RECREATE MEANS THAT THE FORD DEALER WILL NOT REPAIR IT. THE FORD SERVICE REP SUGGESTED I REPLACE THE BATTERY AND ON HIS ADVICE I DID. HOWEVER, THIS NOT FIX THE PROBLEM. HE TESTED THE ALTERNATOR, AND CHECKED FOR ERROR CODES ALL WITH NO CHANGE IN THE SITUATION. ULTIMATELY IT HAS BEEN WITH THE DEALER 3 TIMES FOR SERVICE, WITH NO RESOLUTION. I HAVE VIDEO OF IT OCCURRING ON 11/6/2016. IT HAS HAPPENED AS FAR BACK AS JULY 2016. MOST RECENT OCCURRENCE WAS TODAY, 11/10/2016 DATE ENTERED IN FIELD BELOW IS LAST TIME IT HAPPENED.