NHTSA Complaint #10925376 — 2015 LEXUS IS 250

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	10925376
Vehicle	2015 LEXUS IS 250
Component	AIR BAGS
Date of Incident	October 1, 2016
Date Filed	November 10, 2016
Mileage	10,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

THE LATCH COVERING DRIVER SIDE AIR BAG FALLS OFF REPEATEDLY, LEADING TO CONCERN THERE IS A PROBLEM IN THAT AREA THAT COULD AFFECT THE AIR BAG ITSELF. CAR HAS BEEN TO THE DEALER AT LEAST A HALF-DOZEN TIMES FOR REPAIR WITHOUT ACTUALLY GETTING A LASTING REPAIR. FILED A FORMAL COMPLAINT WITH LEXUS THREE WEEKS AGO, THEY PROMISED TO GET BACK WITHIN 10 BUSINESS DAYS, THEY DID NOT, AND WHEN I PHONED TODAY, THEY CONTINUE TO STALL. NO FIX. NO RESOLUTION. THE DATE NOTED BELOW, OCT. 1, IS MERELY ONE OF THE DATES OF THE ISSUE, WHICH IS ONGOING AND HAS BEEN ONGOING ALL YEAR.

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