NHTSA Complaint #10903132 — 2015 LEXUS IS 250

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	10903132
Vehicle	2015 LEXUS IS 250
Component	AIR BAGS
Date of Incident	August 19, 2016
Date Filed	September 1, 2016
Mileage	10,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

THE PANEL THAT COVERS THE DRIVER SIDE FRONT AIR BAG POPS OFF REPEATEDLY. CAR HAS BEEN BACK TO THE LEXUS DEALER (BREDEMANN OF GLENVIEW, IL) AT LEAST A HALF-DOZEN TIMES WITHOUT A SATISFACTORY FIX. WHILE THIS APPEARS TO BE A COSMETIC PROBLEM, MY CONCERN IS THERE IS A DEEPER ISSUE THAT COULD AFFECT THE AIR BAG AS WELL AND I DO NOT WANT TO BE DRIVING THE CAR WHEN THE AIR BAG SUDDENLY POPS. BREDEMANN LEXUS HAS BEEN UNABLE TO SOLVE THE PROBLEM AND THE GENERAL MANAGER OF THE DEALERSHIP HAS NOT RETURNED A PHONE CALL. THE DATE LISTED BELOW IS MERELY THE LAST TIME THE CAR WAS IN FOR SERVICE WHICH FAILED TO FIX THE PROBLEM.

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