NHTSA Complaint #10925035 — 2016 TESLA MODEL S

THIS IS A COMPLAINT ABOUT THE TESLA AUTOPILOT. THIS REPORT HAS JUST BEEN POSTED ON THE TMC FORUM. HTTPS://TESLAMOTORSCLUB.COM/TMC/THREADS/AUTOPILOT-CRASH-TODAY-TESLA-RESPONSE-LESS-THAN-STELLAR.80594/ I I TOOK MY FRIEND TO A LOCAL TESLA STORE AND WE WENT FOR A DRIVE. AP WAS ENGAGED. AS WE WENT UP A HILL, THE CAR WAS NOT SLOWING DOWN APPROACHING A RED LIGHT AT 50 MPH. THE SALESPERSON SUGGESTED THAT MY FRIEND NOT BRAKE, LETTING THE SYSTEM DO THE WORK. IT DIDN'T. THE CAR IN FRONT OF US HAD COME TO A COMPLETE STOP. THE SALESPERSON THEN SAID, "BRAKE!". FULL BRAKING DIDN'T STOP THE CAR IN TIME AND WE REAR-ENDED THE CAR IN FRONT OF US HARD. ALL AIRBAGS DEPLOYED. THE CAR WAS TOTALED. I MENTION THIS FOR THE OBVIOUS REASON THAT AP ISN'T AUTONOMOUS AND IT MAKES SENSE TO HAVE NEW DRIVERS USE THIS SYSTEM IN VERY RESTRICTED CIRCUMSTANCES BEFORE ACTIVATING IT IN A BUSY URBAN AREA. THE SALESPERSON WAS UNDERSTANDING AND APOLOGETIC. WHEN I CALLED TO MAKE SURE IT WAS CANCELLED, THEY SAID THEY WERE AWARE OF MY SALESPERSON'S NOTES IN THE SYSTEM, BUT DIDN'T MENTION IT UNTIL I ASKED AND ONLY AFTER ASKING MY WHY I CANCELED. THEY PROMISED TO SEND ME AN EMAIL CONFIRMATION OF THE CANCELLATION. IT DIDN'T ARRIVE. THIS EVENING I RECEIVED A CALL FROM TESLA. THEY WANTED TO KNOW IF I WANTED TO CANCEL(!). THE PERSON WAS TOTALLY UNINTERESTED IN THE CRASH, EVEN AFTER I ASKED IF SHE KNEW ABOUT IT (FROM THE SYSTEM NOTES). TOTALLY FLAT. THEY SENT ME A CANCELLATION EMAIL, BUT DIDN'T SPECIFY THAT THE DEPOSIT WOULD BE REFUNDED. THIS ISN'T COOL AND I CANNOT BELIEVE A COMPANY WITH THIS MUCH POSITIVE P.R. WOULDN'T HAVE MOVED THIS WAY UP THE LADDER IMMEDIATELY TO MAKE SURE THAT SOMEONE WHO'D ALREADY ORDERED A CAR AND WAS INTRODUCING A POTENTIAL BUYER WAS TAKEN CARE OF. THIS CRASH COULD EASILY HAVE RESULTED IN DEATH OR INJURY. PLEASE TAKE ACTION TO STOP THIS DANGEROUS EXPERIMENT.