NHTSA Complaint #10924999 — 2012 FORD FOCUS

THE CAR ROLLS FORWARD/BACKWARD WHEN IN PARK. THE CAR SHUDDERS AND SHAKES WHEN YOU TAKE OFF OR WHEN YOU SLOW DOWN AND THE ACCELERATE. I HAVE HAD THE CLUTCH WORKED, REPLACED AND HAD THE REPLACEMENT'S SOFTWARE UPDATED. IT BEHAVES LIKE IT DID WHEN IT NEEDED TO BE REPLACED THE FIRST TIME. I WAS TOLD THIS WAS NORMAL AND I WAS TOLD TO DRIVE THE CAR LIKE I STOLE IT WHEN TAKING OFF AND ACCELERATING. I SPEAK THE TRUTH WHEN I TELL YOU THAT....EXACT WORDS...DRIVE IT LIKE I STOLE IT. I HAVE MODIFIED MY DRIVING HABITS BUT IT HAS NOT HELPED AND I FEEL THOSE HABITS ARE DANGEROUS. THE PASSENGER SIDE WINDOW HAS IN INTERMITTENT PROBLEM WHERE IT WILL NOT ROLL UP WHEN ROLLED DOWN. THE DOOR LATCH MAY TAKE UP TO SIX MONTHS TO BE FIXED DUE TO LACK OF PARTS AND THE CLUTCH STILL STUTTERS AND SHUDDERS AROUND CORNERS AND SLOW SPEED TAKE OFFS. UPDATED 12/29/16. *JB