NHTSA Complaint #10924863 — 2003 FORD ESCAPE STRUCTURE:BODY

Complaint Details

ODI Number	10924863
Vehicle	2003 FORD ESCAPE
Component	STRUCTURE:BODY
Date of Incident	October 13, 2016
Date Filed	November 7, 2016
Mileage	140,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

THE VEHICLE WAS MOVING AT 35 MPH, THE FRONT PASSENGER SIDE WHEEL STARTED MAKING NOISE AND GOT WOBBLY. I TOOK IT TO A FORD DEALER. THE SERVICE DEPARTMENT TOOK A DAY TO DIAGNOSE THE PROBLEM. THEY INDICATED THAT THE SUB FRAME HAS RUSTED OUT AND THE LOWER CONTROL ARMS ARE NOT SECURE IN THE SUB-FRAME AND MAY SEPARATE ANYTIME. THEY REFUSE TO FIX THE PROBLEM AS PER THE RECALL SAYING THAT THEY PUT A CROSS BRACE AND THE RECALL IS FIXED. THE CROSS BRACE THAT WAS PUT, IS A BAND-AID FIX AND DOES NOT ADDRESS THE FAILURE OF THE DEFECTIVE SUB-FRAME. THE SUB-FRAME WILL FAIL EVEN AFTER INSTALLING THE CROSS BRACE THAT FORD SEEMS TO THINK WILL FIX THE PROBLEM. THE LOWER CONTROL ARM WILL SEPARATE AND THE CROSS BRACE WILL NOT PREVENT ANY ACCIDENTS THAT COULD RESULT FROM LOWER CONTROL ARM SEPARATION.

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