NHTSA Complaint #10924542 — 2016 MITSUBISHI OUTLANDER

ON 9/19/2016, I PURCHASED A NEW 2016 MITSUBISHI OUTLANDER GT AWC. ON 10/3, WE TOOK IT THROUGH ITS FIRST CAR WASH. DURING THE WASH, WATER DRIPPED ONTO MY FACE FROM THE SUNROOF. AFTER THE WASH, WE NOTICED WATER INSIDE OF THE VEHICLE ON THE PASSENGER'S DOOR SURROUNDING THE SPEAKER NEAR THE WINDOW. WE PROVIDED PICTURES TO THE DEALERSHIP WHEN THE CAR WAS DROPPED OFF FOR THIS AND OTHER ISSUES ON 10/6. THE DEALERSHIP STATED THEY WERE UNABLE TO LOCATE ANY LEAKS AND I PICKED UP THE CAR ON 10/7. ON 10/8, THE VEHICLE LEAKED IN THE SAME LOCATIONS DURING RAINFALL. I EMAILED THE SERVICE DEPARTMENT; ATTACHED MORE PICTURES & VIDEO. THE DEALERSHIP SETUP AN APPOINTMENT FOR 10/13. THEY WERE UNABLE TO ADDRESS THE LEAKS AND BROUGHT IN A THIRD PARTY SPECIALIST. THE SPECIALIST CLAIMED TO RESOLVE THE LEAKS ON 10/17. ON 10/27, I TOOK THE VEHICLE THROUGH ITS SECOND CAR WASH. IT LEAKED, ONCE AGAIN. I TOOK (AND PROVIDED) SEVERAL MORE PICTURES AND A VIDEO. ON 10/31, I RETURNED THE VEHICLE TO THE SERVICE DEPARTMENT FOR THE THIRD TIME. I WAS TOLD THAT THE THIRD PARTY SPECIALIST HAD BEEN SCHEDULED TO REASSESS THE VEHICLE ON 11/1. I REQUESTED THAT THE DEALERSHIP TAKE THE VEHICLE THROUGH THE SAME CAR WASH I'D USED TO CONFIRM IT NO LONGER LEAKED ONCE THE SPECIALIST WAS DONE. ON 11/2, I RECEIVED AN UPDATE THAT THE SPECIALIST HAD RESOLVED 'A FEW MORE LEAKS'. THE DEALERSHIP PLANNED TO TAKE THE VEHICLE TO THE CAR WASH ONCE SOME PAINT-RELATED ISSUES WERE ADDRESSED. I CALLED THE DEALERSHIP ON 11/5 AND THE ONLY UPDATE THEY WERE ABLE TO PROVIDE AT THAT TIME WAS THAT IT WAS NOT YET READY. EVEN IF THE VEHICLE DOESN'T LEAK DURING THE CAR WASH TEST, I STILL HAVE CONCERNS ABOUT UNRESOLVED LEAKS, WATER DAMAGE, AND\OR MOLD IN AREAS I CAN'T SEE (I.E. WITHIN THE DOOR). FURTHERMORE, I DON'T THINK I'LL EVER BE ABLE TO TRUST THE VEHICLE' THE LEAKS WERE NOT THE ONLY ISSUE; JUST THE MOST IMPORTANT.