NHTSA Complaint #10924033 — 2011 BMW 328I

SHORTLY AFTER THE WARRANTY ON THIS VEHICLE EXPIRED IN SEPTEMBER, 2014, I NOTICED A SHUTTER WHILE ACCELERATING IN THE 35-45 MPH RANGE, HOWEVER NO WARNING LIGHTS WERE ILLUMINATED. I TOOK THE VEHICLE TO AN AUTHORIZED BMW MECHANIC, AND, INITIALLY, THE MECHANIC COULD NOT RESOLVE THE PROBLEM. ON OCTOBER 27, 2016, I RETURNED TO THE MECHANIC FOR SOME MINOR REPAIRS, AND THE MECHANIC INFORMED ME THAT THE SHUTTER PROBLEM WAS DUE TO A DEFECT IN THE TRANSMISSION (TORQUE) CONVERTER. HE SAID THAT HE IS SEEING THIS PROBLEM ARISE WITH MORE AND MORE FREQUENCY IN BMWS THAT ARE BROUGHT TO HIM FOR SERVICE AND MAINTENANCE. THIS MAY BE A SERIAL DEFECT IN BMW TRANSMISSIONS. WHILE ACCELERATING IN MY VEHICLE, THE SHUTTER IMPAIRS BOTH DRIVING PLEASURE AND PERFORMANCE. IT ALSO RAISES SAFETY CONCERNS. *TR