NHTSA Complaint #10920640 — 2016 FORD EDGE

WE PURCHASED A NEW FORD EDGE 2016 SPORT ON SEPTEMBER 18, 2016. ON OCTOBER 25, 2016 WE RECEIVED A MESSAGE INDICATING 'ADAPTIVE STEERING FAULT SERVICE REQUIRED.' LATER THAT SAME DAY, THE MESSAGE DID NOT APPEAR ON THE DRIVER DISPLAY. HOWEVER, ON OCTOBER 26, 2016, WE RECEIVED THE SAME MESSAGE: 'ADAPTIVE STEERING FAULT SERVICE REQUIRED.' WE WENT TO A LOCAL FORD SERVICE DEPARTMENT (IN CONCORD, CA) AND THEY PERFORMED ELECTRICAL TESTING FOR STEERING WARNING MESSAGES. THEIR TEST APPEARED TO BE INCONCLUSIVE AND THEY CLEARED ALL CODES AND ROAD TESTED THE VEHICLE AND IT APPEARED TO PASS INSPECTION. HOWEVER, JUST TODAY, NOVEMBER 1, 2016, WE RECEIVED THE SAME MESSAGE AGAIN: 'ADAPTIVE STEERING FAULT SERVICE REQUIRED.' WE IMMEDIATELY TOOK THE VEHICLE TO A LOCAL FORD SERVICE DEPARTMENT SO THEY COULD SEE THE ERROR MESSAGE AND THEY DID NOT HAVE ANSWERS, EVEN AFTER PULLING THE CODES. THEY WILL BE COMMUNICATING WITH THE "FORD" HOTLINE AND IN CONTACT WITH "THOSE WHO MANUFACTURED THE VEHICLE." FROM WHAT WE UNDERSTAND, AFTER RESEARCHING THE ISSUE ONLINE, THAT THIS MAY BE A MAJOR SAFETY ISSUE AND WE ARE EXTREMELY CONCERNED AS STEERING ABILITY MAY CEASE AND THE CAR MAY STOP FUNCTIONING. OTHER FORD EDGE DRIVERS ARE HAVING THIS ISSUE. THIS IS OF GRAVE CONCERN AS IT IS OUR PRIMARY CAR THAT WE USE TO TRANSPORT OUR CHILDREN IN DAILY. OUR ONLINE RESEARCH LEADS US TO BELIEVE THIS IS NOT AN EASY OR WELL KNOWN FIX AS THE ADAPTIVE STEERING IN THE 2016 FORD EDGE IS NEW TECHNOLOGY. WE INTENTIONALLY PURCHASED A NEW CAR TO AVOID ANY MAJOR ISSUES FOR SOME TIME, SO WE ARE EXTREMELY FRUSTRATED AND DISAPPOINTED WITH OUR FORD PURCHASE. THE MOST IMPORTANT CONCERN IS THE SAFETY OF OUR FAMILY WHILE RIDING IN THIS VEHICLE. *TR