NHTSA Complaint #10920398 — 2016 FORD EDGE

AT ABOUT 4500 MILES, AN "ADAPTIVE STEERING FAULT - NEEDS SERVICE" LIGHT CAME ON. IT WENT OFF. THEN, A DAY OR TWO LATER IT CAME ON AGAIN. I TOOK THE EDGE INTO NORM REEVES FORD IN CERRITOS, CA TO HAVE THEM "SERVICE" THE ADAPTIVE STEERING. THEY TOLD ME THEY COULD FIND NO PROBLEM. A WEEK OR SO LATER, I TOOK IT BACK TO NORM REEVES FORD AND THEY KEPT THE VEHICLE FOR 13 DAYS TOLD ME THEY COULDN'T "REPLICATE" THE PROBLEM. NOW, A MONTH LATER, THE LIGHT STAYS ON. I HAVE READ ON THE "FORD EDGE FORUM" BLOG THAT OTHERS ARE HAVING THE SAME PROBLEM. SOME ARE SAYING THAT THEIR VEHICLES HAVE BEEN IN THE SHOP OVER A MONTH AND FORD SEEMS UNABLE TO FIX THE PROBLEM. OTHERS MENTIONED THAT THE SERVICE DEPARTMENT TOLD THEM THAT THE PROBLEM COULD BE DANGEROUS. I HAVE CONTACTED FORD'S REGIONAL CUSTOMER SERVICE MANAGER FOR THE CALIFORNIA AREA. SO FAR, FORD SEEMS TO BE IGNORING THE PROBLEM. *TR