NHTSA Complaint #10919921 — 2012 CHEVROLET EQUINOX

ON 3/31/15, CHEVY DEALER THAT SOLD US THE CAR REPLACED THE STEERING GEAR SUBJECT TO BULLETIN 14232, BECAUSE WE GOT A LETTER FROM GM ADVISING US TO GET IT DONE. ON 10/17/16, POWER STEERING FAILED DURING A TURN ON CITY STREET, CAUSING EMERGENCY BRAKING AND NEAR MISS. THE POWER STEERING FROZE UP, AND THE WHEEL WOULD NOT TURN. THIS HAPPENED NEAR THE END OF A 10-MILE COMMUTE. ON 10/18/16, THIS SCENARIO WAS REPEATED NEAR THE END OF A 10-MILE COMMUTE. THE CAR WAS TOWED AT THIS TIME TO THE SAME DEALER. ON 10/25/16, DEALER RETURNED CAR TO US UN-REPAIRED, SAYING THEY COULD NOT DUPLICATE THE PROBLEM, THE CAR IS OUT OF WARRANTY, AND THAT THE PROBLEM IS A NEW ONE. THEY OFFERED TO REPAIR THE CAR FOR $400. WE TOLD THE DEALER THIS IS A KNOWN PROBLEM, THAT THEY REPLACED THE STEERING GEAR THAT IS CURRENTLY FAILING, AND THAT THERE IS A TEN YEAR NON-WARRANTY WINDOW ON THIS TYPE OF SAFETY REPAIR. ON 10/26/16 WE CALLED CHEVROLET CUSTOMER SERVICE TO COMPLAIN. THEY GOT BACK TO US ON 10/27/16 AND OFFERED TO FIX THE CAR FOR $400. THIS IS A DANGEROUS IF INTERMITTENT PROBLEM THAT IS KNOWN TO GM, AND THEY ARE OBLIGED TO FIX IT. THERE IS AT LEAST ONE OTHER CASE (NHTSA ID #10689932) OF STEERING FAILING AFTER STEERING GEAR REPLACEMENT PURSUANT TO BULLETIN 14232.