NHTSA Complaint #10919594 — 2013 CHEVROLET EQUINOX

LETTER FROM SENATOR GILLIBRAND ON BEHALF OF CONSTITUENT RE 2013 CHEVROLET EQUINOX WINDSHIELD WIPER RECALL. *SMD THE CONSUMER STATED WHILE DRIVING IN THE RAIN, SHE HAD THE WIPERS ON THE HIGHEST SETTING WHEN SUDDENLY THE WIPERS FROZE. THE CONSUMERS VISIBILITY WAS IMMEDIATELY REDUCED. THE CONSUMER CALLED AAA AND THEY WERE ABLE TO FIX THE WINDSHIELD WIPERS SUFFICIENTLY TO COMPLETE HER TRIP. THE CONSUMER STATED SHE NEVER RECEIVED A RECALL NOTICE AND SHE REFERENCED RECALL # 16V582000. WHEN THE CONSUMER CALLED THE DEALER, THEY CONFIRMED THE RECALL. HOWEVER, THERE WAS CURRENTLY NO REMEDY. THE CONSUMER ENTERED HER VIN IN THE GENERAL MOTORS AUTOMATED SYSTEM AND NO ACTIVE RECALLS WERE APPLICABLE TO HER VEHICLE. *JB