NHTSA Complaint #10919212 — 2009 MERCEDES BENZ C300

ELECTRONIC STABILITY CONTROL (ESC) issue reported to NHTSA

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Complaint Details

ODI Number 10919212
Vehicle 2009 MERCEDES BENZ C300
Component ELECTRONIC STABILITY CONTROL (ESC)
Date of Incident
Date Filed
Mileage 117,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NC

Consumer Description

I PARKED THE CAR, AND TURNED IT OFF COMPLETELY. WHEN I RETURNED TO THE CAR, THEY KEY FOB WOULD ONLY TURN THE DASHBOARD LIGHTS ON, BUT THE CAR WILL NOT START. THE STEERING WHEEL IS LOCKED, AND I CANNOT CHANGE THE GEAR FROM "P". A MESSAGE WOULD APPEAR "REMOVE KEY FROM IGNITION" WHENEVER THE DOOR IS OPEN. I HAVE SEARCHED AND IT APPEARS TO BE A VERY COMMON PROBLEM IN THESE MODELS, WHERE THE EIS OR ESL FAILS FOR NO REASON. THE QOUTES FOR THIS REPAIR RANGE FROM $1000 TO $3000. I HAD TO TOW THE CAR TO MY APARTMENT, AND NOW I HAVE TO TOW THE CAR TO THE DEALERSHIP BECAUSE THEY ARE THE ONLY ONES WHO CAN SOLVE THIS ISSUE AND REPROGRAM IT AFTER INSTALLING THE NEW PARTS.

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