NHTSA Complaint #10919100 — 2013 FORD ESCAPE

I HAD GOTTEN INTO MY VEHICLE AND AFTER TURNING IT ON I MANAGED TO MAKE IT TO MY NEIGHBORS HOUSE. MY VEHICLE FOR THE SECOND TIME STARTED TO OVER HEAT AND THE ENGINE LIGHT CAME ON AND THE VEHICLE WAS STATING THAT I NEED TO REFILL THE COOLANT. I JUST PARKED IT AND THE NEXT DAY WE HAD FILLED THE COOLANT AGAIN TAKEN IT TO GET THE ERROR CODES CHECKED AND WERE INFORMED WE NEED TO GET A NEW THERMOSTAT. WHEN TAKING IT TO THE MECHANICS THEY HAD TRIED EVERYTHING FROM CHECKING CODES TO DRIVING MY VEHICLE AND THEY WERE UNABLE TO GET THE ISSUE TAKEN CARE OF DUE TO NOT BEING ABLE TO RE-CREATE THE CODES. THEY HAD INFORMED ME THAT THIS IS A KNOWN ISSUE WITH FORD, HOWEVER WHEN CONTACTING FORD THEY HAVE NO IDEA WHAT I AM TALKING ABOUT. I CHECKED ONLINE AND SEE THERE IS A RECALL FOR THIS, BUT MY VIN EVEN THOUGH HAVING THE QUALIFYING MANUFACTURING DATE IS NOT ELIGIBLE. I HAVE HAD MY VEHICLE FOR 1 1/2 YEARS AND HAVE HAD IT SHUT DOWN ON ME, NOT HAVE ANY POWER, START TO PUT AND STALL, REFILLING COOLANT EVERY SO OFTEN, OVER HEAT, AND I CAN NEVER GET A STRAIGHT ANSWER FROM THE DEALERSHIP. I HAVE CALLED FOR INFORMATION IN REGARDS TO RECALLS AND THESE ISSUES AND AM TRANSFERRED TO A PERSON WHO IS NOT THERE SO I CAN LEAVE A VOICE MAIL. I HAVE NEVER HAD A CALL RETURNED. I JUST WANT TO KNOW WHAT I HAVE TO DO TO UNDERSTAND WHAT IS GOING ON WITH MY VEHICLE. WHY IS MY VIN NOT ELIGIBLE AS WELL? *TR