NHTSA Complaint #10919013 — 2016 MAZDA MX-5

WE BROUGHT THE MX-5 INTO THE DEALER FOR THE 5K OIL CHANGE AND CHECKUP WITH A COMPLAINT THAT THE INNER LINER COMES UNSNAPPED AND PARTIALLY BLOCKS VISIBILITY OF THE REAR WINDOW WHEN YOU PUT THE TOP DOWN AND LATER PUT IT UP. MAZDA SERVICE DID NOT MAKE NOTE OF THIS IN THE SERVICE AND DIDN'T FIX IT. I ASKED THE SERVICE ADVISOR ABOUT IT WHO THEN BROUGHT THE CAR BACK IN AND A TECH "FIXED" IT IN A FEW MINUTES. WHEN I GOT HOME'.SAME THING. ONCE YOU PUT THE TOP DOWN AND THEN LATER PUT IT UP THE INNER LINER UNSNAPS AND HANGS DOWN PARTIALLY BLOCKING YOUR REAR VIEW. I JUST BOOKED THE 10K OIL CHANGE AND RECEIVED NOTICE (EMAIL) BACK FROM MAZDA NOTING THE OIL CHANGE BUT NOT THE REAR WINDOW ISSUE, ONLY A NOTE SAYING CHECK SERVICE OTHER. THIS IS NOT AN UNCOMMON ISSUE. I HAVE FOUND SITES ON THE WEB INDICATING OTHERS HAVE THE SAME ISSUE. IT SEEMS THERE MAY BE A TSB # 001166 (NOT SURE IF IT'S USA OR UK) RELATED TO THIS ISSUE WITH PARTS REPLACED : N247-R1-280 PROTECTOR-TOP, LH 1 LH AND N247-R1-230 PROTECTOR-TOP, RH 1 RH. IF THERE IS A TSB FOR THIS WHY ISN'T IT LISTED ON ANY FORMAL MAZDA SITES AND WHY IS THE MAZDA DEALER IGNORING IT? I EMAILED THE MAZDA DEALER BACK TO ASK THAT MY SPECIFIC COMPLAINT BE ADDED TO THE SERVICE NOTES. I DON'T WANT TO PAY FOR A NEW ROOF WHEN THE WARRANTY RUNS OUT AT 36K MILES !!!!