NHTSA Complaint #11563848 — 2016 MAZDA MX-5

On December 7, 2023 at approximately 10:30pm, I was traveling west bound on [XXX] . Suddenly, there was a loud thumping noise from under the passenger seat. After about 10 seconds, it escalated to an extremely loud banging and the smell of oil. Not a single warning light appeared on my dashboard. I immediately attempted to pull off the road. This area is in the middle of a mesa with no streetlights and a speed of a 65mph road. I immediately put on my hazard lights and was stranded. The dangerousness of this situation was insurmountable. I was in a 2 seated convertible, partially on the road with no streetlights as cars and trucks flew by me at speeds above 65mph. Had I been hit from behind; I would have been killed instantaneously. I contacted AAA for emergency towing. The tow truck was deployed. In the meantime, I sat there helplessly. A passerby stopped to try to help but was unable to get the car to roll to a safe area off the road. Time passed. About an hour later, I called AAA again stating the dire need for assistance and the call was elevated to emergency. At this time a police officer drove by. I explained the situation and he parked behind me with lights on, potentially stopping a fatal situation. The tow truck finally arrived, and my car was towed to the address on my warranty above. I contacted Southern Automotive in Rio Rancho and was placed on a wait list for the car to be seen. I contacted CareGuard and they stated I could take the car to any automotive place for repair that was qualified to work on a Mazda. I confirmed this with Southern Automotive. They are AAA qualified, and service qualified for Mazda. They were not able to get the car in until 12/18/23. The car sat in my garage. On 12/18/23, Southern Automotive sent a tow truck to pick up the car. On Tuesday, 12/19/23, I received a call from Cody at Southern Automotive. The car had had a “catastrophic event in the rear differential” INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552