NHTSA Complaint #10918912 — 2004 HYUNDAI SONATA

FRONT LOWER CONTROL ARM BROKE DUE TO RUST WHILE BEING DRIVEN. PULLED OFF THE ROAD AND CALLED TOW TRUCK. OPERATOR TOLD ME TO LOOK UP SONATA RECALLS BECAUSE IT LOOKED LIKE ONE. IT WAS RECALL # 09V124000. CALLED LOCAL DEALERSHIP 6 TIMES IN TWO DAYS ALWAYS GOING TO ANSWERING MACHINE. THIRD DAY DROVE TO DEALERSHIP. THEY TOLD ME TO BRING IT IN AND THEY WOULD LOOK AT IT. TOW GUY SAID EVERY TIME IT IT WAS MOVED MORE DAMAGE WOULD BE DONE. HE DIDN'T WANT THE RESPONSIBILITY. DEALERSHIP WOULDN'T PICK IT UP. TOW GUY CALLED ANOTHER DEALERSHIP AND HE BROUGHT IT THERE (8/20/16) FIVE DAYS AFTER THE BREAKDOWN. AFTER 5 DAYS SECOND DEALERSHIP SAID IT WAS A RECALL ITEM AND SAID TO CALL HYUNDAI AMERICA. BEGAN DISCUSSIONS WITH HYUNDAI AMERICA- MANY CALLS- AND AFTER OVER 60 DAYS THEY DECIDED IT WAS BETWEEN THE DEALERSHIP AND SOME OTHER DEPARTMENT OF HYUNDAI AMERICA AND THEY COULDN'T DO ANYTHING. DEALERSHIP GAVE ME ANOTHER # TO CALL BUT THAT # HAD NO KNOWLEDGE OF MY CASE. THE EXPENSE OF BEING WITHOUT THE CAR HAS BEEN QUITE DRAINING. CASE # WITH HYUNDAI AMERICA IS 9566309. I WOULD LIKE THE CAR COMPLETELY REPAIRED BUT CAN'T GET ANYONE TO DO ANYTHING. THANKS