NHTSA Complaint #10917866 — 2008 FORD ESCAPE

WE WERE DRIVING ON THE FREEWAY ON 10/12/16 WHEN ALL OF A SUDDEN WITHOUT WARNING THE STEERING WENT COMPLETELY OUT. I COULDN'T TURN RIGHT OR LEFT. I HAD MY FAMILY (WIFE, 2 CHILDREN (1 AUTISTIC) AND DOG) IN THE VEHICLE. WE BARELY AVOIDED A COUPLE ACCIDENTS AND A WALL. MANAGED TO PUSH THE VEHICLE TO SAFETY. I HAD A TOW TRUCK PICK IT UP, TAKE IT TO THE DEALER. TURNS OUT THE RACK AND PINION WENT OUT. THE FORD DEALER SERVICE ADVISOR SAID HE'D HELP ME OUT WITH THE PRICE WHICH WAS ESTIMATED AT 1400 DOLLARS. IT TOOK THE DEALER 6 DAYS TO HAVE MY VEHICLE READY. THEY SAID THERE WAS NOTHING THEY CAN DO. THEY ARE AN INDEPENDENT DEALER. TO TAKE MY ISSUE UP WITH FORD. I CONTACTED THE NUMBER THAT THEY GAVE ME AND THE CUSTOMER SERVICE REP AT FORD SAID THAT THE DECISION MADE BY FORD MOTOR COMPANY WAS JUST TO NOTATE THAT THIS HAPPENED. THERE WAS NOTHING THEY CAN DO. *TR