NHTSA Complaint #10917502 — 2012 BMW 528I

TL* THE CONTACT OWNS A 2012 BMW 528I. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE BEGAN TO SHUTTER AND THE ENGINE OIL INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. UPON STOPPING AND CHECKING UNDER THE HOOD, THE CONTACT NOTICED THAT THE PLASTIC OIL FILTER HOUSING FRACTURED AND SPILLED ALL OVER THE ENGINE AND INTO THE COOLANT SYSTEM. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE OIL FILTER HOUSING NEEDED TO BE CHANGED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN A RECALL; HOWEVER, THERE WAS A MANUFACTURER'S CUSTOMER SATISFACTION CAMPAIGN FOR THE ISSUE. THE MANUFACTURER REFUSED TO REPAIR THE VEHICLE PER THE CUSTOMER SATISFACTION CAMPAIGN BECAUSE THE MANUFACTURER ALLEGED THAT THE ENGINE WAS CHANGED. THE APPROXIMATE FAILURE MILEAGE WAS 66,000.