NHTSA Complaint #10917344 — 2014 RAM 2500

OUR 2014 DODGE RAM 2500 WAS TURNED IN ON 8/10/16 TO OUR LOCAL DEALERSHIP FOR REPAIR WORK ON THE SAFETY RECALL R46. AFTER FINDING TWO CRACKS ON THE TRACK BAR BRACKETS AFTER INITIAL INSPECTION, OUR LOCAL DEALERSHIP DID NOT FOLLOW THE PROPER RECALL INSTRUCTIONS FOR REPAIR WORK BY FAILING TO DISPATCH CHRYSLER'S WELDING TEAM TO THEIR DEALERSHIP FIRST AND INSTEAD USED NON-CERTIFIED CHRYSLER WELDERS TO MAKE THE RECALL REPAIRS TO OUR VEHICLE INSTEAD. OUR LOCAL DEALERSHIP INITIALLY ASKED US TO SIGN A WAIVER RELEASING THEM OF ANY WRONG DOING IN ORDER TO GET OUR VEHICLE BACK SOONER (WE DECLINED). ONCE THE CHRYSLER WELDING TEAM WAS NOTIFIED AND BECOME INVOLVED WITH THE LOCAL DEALERSHIPS ERROR THEY DEEMED THE OTHER NON CHRYSLER CERTIFIED WELDERS WORK UNSATISFACTORY AND THEREFORE THEY WOULD NOT STAND BEHIND THE WORK THAT WAS HANDLED BY THE LOCAL DEALERSHIP. THE LOCAL DEALERSHIP ADMITTED TO THEIR ERROR AND AS A RESULT WERE TOLD TO START OVER AND REPLACE THE ENTIRE FRAME TO OUR VEHICLE AT THE LOCAL DEALERSHIPS EXPENSE BEFORE MOVING FORWARD. TO DATE, OUR VEHICLE HAS BEEN IN THEIR POSSESSION FOR OVER 70 DAYS AND OUTSIDE FROM THEM GIVING US TWO DIFFERENT LOANER VEHICLES AND THE COMPLETE RUN AROUND - WE STILL HAVE NOT RECEIVED ANY DOCUMENTATION, OFFICIAL PAPERWORK, OR DETAILS WITH EXPLANATION OF THE EXACT REPAIRS OR WORK THE DEALERSHIP/CORPORATE CHRYSLER HAS DONE OR SHOWING WHAT CHANGES HAVE BEEN MADE TO OUR VEHICLE DESPITE OUR REPEATED REQUESTS, NOR IF OUR VEHICLE WILL BE DEEMED SAFE AGAIN OR WHEN WE'D GET IT BACK. *TR