NHTSA Complaint #10916793 — 2005 MERCURY MONTEREY

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	10916793
Vehicle	2005 MERCURY MONTEREY
Component	POWER TRAIN
Date of Incident	October 7, 2016
Date Filed	October 18, 2016
Mileage	70,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

FOR ABOUT 3 WEEKS THE CAR SHUTTERED BETWEEN 40 AND 50 MPH. THEN, WHILE DRIVING ON A BUSY ROAD TRAVELING ABOUT 45 MILES PER HOUR, I BEGAN TO LOSE POWER, THE RPM'S JUMPED ERRATICALLY, AND THE TRANSAXLE LIGHT STARTED FLASHING. I TOOK THE CAR TO WIILIAMSBURG FORD (DEALERSHIP) AND THEY DID A DIAGNOSTIC THAT INDICATED A TRANSMISSION PROBLEM 3RD AND 4TH GEAR. I CONTACTED FORD AS THERE WAS A TORQUE CONVERTOR RECALL BECAUSE OF A FAULTY PART CAUSING DAMAGE TO THE TRANSMISSION. THEY SAID THE TORQUE CONVERTOR WAS REPLACED IN AUG. OF 2012 BY THE PREVIOUS OWNER UNDER THE RECALL. IF THAT CORRECTED THE PROBLEM THE TRANSMISSION SHOULD NOT HAVE FAILED AT 70000 MILES. THE TORQUE CONVERTOR MOST LIKELY DAMAGED THE TRANSMISSION BEFORE IT WAS REPLACED AND SHORTENED THE LIFE. FORD IS TELLING ME THAT THEY WILL NOT COVER THIS SINCE THE TORQUE CONVERTOR WAS REPLACED BUT THIS SHOULD NOT HAVE HAPPENED IF IT WAS DONE CORRECTLY. *TR

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