NHTSA Complaint #11058256 — 2005 MERCURY MONTEREY

TL* THE CONTACT OWNS A 2005 MERCURY MONTEREY. THE CONTACT STATED THAT THE GEARS FAILED TO SHIFT INTO DRIVE AND REVERSE WITHOUT WARNING. THE WHEELS SPUN WHEN THE FAILURE OCCURRED. IN ADDITION, THE TRANSMISSION WAS REPLACED PRIOR TO THE FAILURE BY BILL ESTES FORD (450 N NORTHFIELD DR, BROWNSBURG, IN 46112, (317) 852-2231). THE FAILURE CONTINUED AND WAS TAKEN BACK TO THE DEALER FOR FURTHER DIAGNOSTIC TESTING. THE DEALER STATED THAT A MANUFACTURER RECALL HAD BEEN PERFORMED AND PROVIDED NO SOLUTION OTHER THAN STATING THAT THE TORQUE CONVERTER MAY NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, INDICATED THAT A RECALL HAD ALREADY BEEN PERFORMED, AND RECOMMENDED THE VEHICLE BE TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING AND REPAIR. THE VEHICLE WAS UNABLE TO BE DRIVEN. THE APPROXIMATE FAILURE MILEAGE WAS 145,000.