NHTSA Complaint #10916309 — 2015 FORD EXPLORER

UPDATE TO NHTSA COMPLAINT #10914850 VEHICLE STILL IN SERVICE SINCE 9/26/16. TOTAL DAYS AT DEALER FOR SERVICE DUE TO EXHAUST FUMES / CHEMICAL SMELL IN PASSENGER COMPARTMENT: 26 AS OF 10/16/16. HAVE BEEN TOLD FORD'S ENGINEERING REP (DURING FORD'S "FINAL REPAIR ATTEMPT" UNDER LEMON LAW) ALSO SMELLED FUMES IN CABIN UNDER WOT AND WHEN ENGINE UNDER LOAD. WAS TOLD THAT IT COULD NOT BE CARBON MONOXIDE IN CABIN MAKING ME DIZZY AND SICK FEELING BECAUSE "CATALYTIC CONVERTER CHANGES CARBON MONOXIDE TO CARBON DIOXIDE, WHICH IS WHY DEALER USES CO2 METER NOT CO METER". WAS INFORMED THAT REGIONAL ENGINEER INSTRUCTED DEALER TO REPEAT TSB 14-0130 EVEN THOUGH THEY WERE THEN TELLING ME THAT THE SMELL IS FROM "MILDEW ON THE A/C EVAPORATOR CORE", WHICH CONTRADICTS THEIR PERFORMING THE TSB TO SEAL THE VEHICLE FROM EXHAUST FUMES A SECOND TIME (PERFORMED PREVIOUSLY WITHOUT EFFECT IN 10/2015). HAVE BEEN TOLD MANY DIFFERENT "REASONS" FOR THE FUMES IN CABIN, NONE OF WHICH MAKE MUCH SENSE. MILDEW DOES NOT SMELL LIKE SULFUR OR EXHAUST FUMES. TO MAKE THINGS WORSE, I WAS TOLD THAT I "DO NOT DRIVE ENOUGH MILES" DURING MY TRIPS TO "DRY OUT THE EVAPORATOR CORE" SO I AM TOLD MY DRIVING HABITS, NOT FORD'S DESIGN FLAWS ALLOWING EXHAUST INTO CABIN, ARE THE REASON FOR THE FUMES. SERVICE MANAGER HAS BEEN DILIGENT AND PROFESSIONAL AND IS A GENUINELY NICE PERSON, THOUGH FORD IS TRYING TO SERVE UP A "RED HERRING" BY TRYING TO DIVERT ATTENTION TO THE A/C SYSTEM RATHER THAN ADMIT TO EXHAUST FUMES IN PASSENGER CABIN. FORD REPLACED THE EVAP CORE WHICH RESULTED IN NEARLY NO A/C UPON BEING TOLD VEHICLE READY FOR PICK-UP ON 10/15/16, SO IT IS STILL IN SERVICE..NOW TO REPAIR WHAT THEY BROKE DURING "FINAL REPAIR ATTEMPT". TO CONSUMER, APPEARS FORD HAS PROPPED OPEN FRESH AIR VENTS REGARDLESS OF "RECIRCULATE" BUTTON LIGHT, RESULTING IN WARM A/C. FORD SHOULD RE-PURCHASE THIS HAZARDOUS VEHICLE. *TR