NHTSA Complaint #10916079 — 2011 DODGE DURANGO

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 10916079
Vehicle 2011 DODGE DURANGO
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 92,650 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

THIS MORNING I STARTED MY CAR AS USUAL TO TAKE MY KIDS TO SCHOOL. I GOT ABOUT 1/2 MILE FROM MY HOUSE AND COULD SMELL AN ELECTRICAL BURNING TYPE SMELL. I PULLED OVER BUT COULD SEE NOTHING. THE CAR WAS STILL RUNNING. I PROCEEDED ABOUT A MILE TO THE SCHOOL WITH THE SMELL STILL THROUGHOUT THE CAR. JUST BEFORE I PULLED BACK TO MY HOUSE GOING ABOUT 35 MILES PER HOUR MY ENGINE LIGHT CAME ON, FOLLOWED BY MY BATTERY LIGHT. THE RADIO WENT ALL HAYWIRE AS WELL. I WAS ABLE TO PULL UP TO THE FRONT OF MY HOUSE. I SHUT THE CAR OFF AND HAD MY HUSBAND COME TAKE A LOOK. HE OPENED THE HOOD AND SMOKE CAME OUT. IT SMELLED VERY HOT LIKE THERE WERE WIRES ON FIRE. I TRIED TO START THE CAR AGAIN AND NOTHING. I CAN'T EVEN GET MY KEY OUT OF THE IGNITION. HE TOUCHED THE ALTERNATOR AND BURNED HIMSELF. I HAD TO CALL ROADSIDE ASSISTANCE TO HAVE IT TOWED TO THE REPAIR SHOP. IT SAT FOR 2 HOURS WAITING AND WHEN THE TOW DRIVER CAME HE COULD STILL SMELL THE BURNING AND WHEN HE TRIED TO TOUCH THE ALTERNATOR HE STILL COULDN'T SAID IT WAS VERY HOT. HE TRIED TO JUMP THE CAR AND SPARKS CAME SHOOTING OFF THE BATTERY TERMINALS ALSO. I HAVE NOTICED MANY COMPLAINTS WITH THIS SAME ISSUE AND NO RECALL???? ONLY THE 180 AMP ALTERNATORS??? LAST YEAR MY CAR HAD TO SIT FOR 4 MONTHS BECAUSE OF THE TIPM RECALL AND NO PARTS AVAILABLE. NOW THIS! I AM ALSO CONTACTING DODGE/CHRYSLER TO REPORT THIS ISSUE AS IT SHOULD BE A RECALL ON ALL ALTERNATORS.

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