NHTSA Complaint #10916075 — 2008 FORD ESCAPE

08 FORD ESCAPE POWER STEERING: CAR WAS STATIONARY AT TIME OF FAILURE. CAR WAS PURCHASED FOR TRANSPORTATION TO AND FROM COLLEGE, DAUGHTER WAS DRIVING HOME AND STOPPED AT A RESTAURANT. WHEN SHE WAS LEAVING THE RESTAURANT SHE COULD NOT STEER THE VEHICLE AND ALMOST STRUCK SEVERAL CARS IN PARKING LOT. SHE HAD TO CALL ME (FATHER) TO COME GET VEHICLE AND DRIVE IT HOME. I AM A LARGE MALE WHO WORKS OUT AND I HAD TROUBLE STEERING THIS VEHICLE. SHE IS UNABLE TO CONTINUE TO USE THIS VEHICLE. IF THIS FAILURE WOULD HAVE HAPPENED 10 MIN. EARLIER IT WOULD HAVE CAUSED HER TO HAVE A COLLISION. ATTEMPTED TO HAVE DEALER REPAIR CAR DISCLOSED A RECALL ON THIS PROBLEM, AND A RECALL HAD BEEN DONE ON THIS ISSUE ON THIS VEHICLE ON 06-24-2014. WHEN I ASKED, THEY REFUSED TO RECHECK RECALL. THE FIRST RECALL INVOLVED A SIMPLE REPROGRAMMING OF THE STEERING SENSOR. NOW I HAVE BEEN TOLD IT WILL BE AROUND $1500.00 AND THEY MUST REPLACE THE ENTIRE STEERING SHAFT.