NHTSA Complaint #10915996 — 2014 FORD EXPLORER

THE PASSENGER SIDE WINDSHIELD TRIM PILLAR FLEW OFF WHILE ON EXPRESSWAY. I COULD DEALERSHIP, ALTHOUGH THEY ARE AWARE OF REPLACING THE STEEL FRAME AND TRIM IT ISNT COVERED UNDER MY WARRANTY AND NOT ENOUGH COMPLAINT FOR A RECALL. THIS PART FLEW OFF, I COULD OF HIT A MOTORCYCLIST OR ANOTHER CAR WINDSHIELD OR COULD OF CAUSED AN ACCIDENT. IT SCARED ME JUST AS IT HIT MY WINDSHIELD AND FLEW OFF, NOT TO MENTION RUBBER MOLDING WAS FLAPPING AROUND. I DRIVE 25 MI BACK AND FORTH 5 DAYS A WEEK TO MY EMPLOYMENT, I FIND IT VERY HARD TO BELIEVE THAT THIS ISNT CONSIDERED A DEFECT, WHEN THE SERVICE DEPARTMENT IS ADMITING THAT BOTH PANELS NEED TO BE REPLACED WITH IMPROVED FRAME AND TRIM PLEASE HELP ME, COST IS OVER $285 AND FORD IS NOT OFFERING ANY SORT OF HELP. THE CS REP WERE NOT PROFESSIONAL EITHER, REFUSED TO LET ME SPEAK TO A SUPERVISOR AND WHEN ONE CAME ON SHE WAS ALSO VERY UNPROFESSIONAL. I LIKE TO WRITE DOWN NAMES AND ID # AND SHE REFUSED TO PROVIDE LAST NAME AND JUST CHUCKLED BEFORE SAYING DIDNT MATTER HOW MANY TIMES I CALLED MY CASE WAS CLOSED.