NHTSA Complaint #10915099 — 2004 FORD FREESTAR SEATS

Complaint Details

ODI Number	10915099
Vehicle	2004 FORD FREESTAR
Component	SEATS
Date of Incident	September 28, 2016
Date Filed	October 10, 2016
Mileage	213,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

SHEET METAL CORROSION THAT SUPPORTS THE THIRD ROW SEAT COULD CORRODE AND COMPROMISE THE FORWARD MOUNTING OF THE SEAT. POSSIBLE THE SEAT MAY COME UNLATCHED IF INVOLVED IN REAR IMPACT ACCIDENT. DEALER SERVICE DEPARTMENT UNABLE TO ACCOMPLISH RECALL WITH PARTS PROVIDED BY MANUFACTURER BECAUSE OF EXCESSIVE CORROSION. DEALER INDICATES THAT ADDITIONAL PARTS BEYOND THE 'RECALL KIT' ARE NOT READILY AVAILABLE. DEALER ALSO INDICATES THAT THE RECALL SHOULD HAVE BEEN COMPLETED SOONER, NEAR THE ORIGINAL ISSUE DATE. MANUFACTURE IS STILL SENDING RECALL NOTICES INVITING US TO ACCOMPLISH. DEALER RELEASED THE VEHICLE BACK TO US WITHOUT REPAIR OR ANY ADDITIONAL SAFETY MEASURES CONCERNING SECURING OF THE SEAT. ESCALATED ISSUE TO FORD CUSTOMER CARE REPRESENTATIVE WHO HAS NOT RESPONDED AT PRESENT TIME. BEEN WITHOUT VEHICLE FOR TWO WEEKS WITHOUT ANY ACCOMMODATIONS OR ANSWERS OTHER THAN 'SOMEONE WILL GET BACK TO YOU TOMORROW', WHICH HASN'T HAPPENED YET.

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