NHTSA Complaint #10915098 — 2007 TOYOTA RAV4

EXCESSIVE OIL CONSUMPTION. ENGINE LOCKED. AFTER CONTACTING TOYOTA MAIN HOTLINE TO ALERT THEM OF THE PROBLEM. THEY PROVIDED ME WITH INFORMATION TO TEST THE OLI CONSUMPTION AND TO TAKE THE RESULTS TO THE LOCAL DEALERSHIP. AFTER COMPLETING INITIAL TESTING, THE DEALERHSHIP INFORMED ME THAT IT WAS NOT BURNING OIL. THE VEHICLE STILL WAS BURNING OLL. TOYOTA SUBSEQUENTLY ISSUED A NOTICE THAT THE VEHICLES WERE BURNING OIL AND THAT THEY WOULD SEND A PART TO THE DEALERSHIPS TO REPAIR THE PROBLEM. THE DEALERSHIP THEN INFORMED ME THAT THEY WERE WAITING ON THE PARTS TO CORRECT THE PROBLEM. THE PARTS NEVER ARRIVED AND NOW MY ENGINE HAS LOCKED DUE TO INSUFFICIENT OIL. I WANT TO BE MADE WHOLE.