NHTSA Complaint #10914517 — 2013 RAM 1500

PURCHASED TRUCK CERTIFIED USED IN OCT 2015. SINCE THEN, I HAVE HAD APPROXIMATELY 9 INSTANCES OF MY INSTRUMENT PANEL (OR CLUSTER) COMPLETELY SHUTTING OFF WHILE I AM DRIVING. WHEN IT SHUTS OFF, THE SCREEN IN THE MIDDLE COMPLETELY GOES BLACK, THE RPMS AND SPEEDOMETER, AND OTHER GAUGES GO TO ZERO. AFTER A SECOND OR 2, EVERYTHING TURNS BACK ON AS IF I HAD JUST STARTED THE VEHICLE (RAM LOGO POPS UP, CHECK ENGINE LIGHT IS ON, OIL TEMP LIGHT IS ON, GAS LIGHT IS LIGHT ON, SEATBELT LIGHT IS ON, ECT). ALL GAUGES THEN GET BACK TO THEIR PREVIOUS READINGS, AS FAR AS I KNOW, JUST BEFORE THE RESET. EACH TIME THIS HAS OCCURRED, I HAVE BEEN TRAVELING ANYWHERE FROM 35-55 MPH ON A STRAIGHT ROAD. I HAVE TAKEN IT TO 2 DEALERSHIPS TO HAVE THEM LOOK AT IT WITH EACH TIME TELLING ME IF THEY CAN'T DUPLICATE THE PROBLEM, THERE IS NOTHING THEY CAN DO. ON A RECENT INCIDENT (9/27/16), IT HAPPENED ON THE WAY TO WORK, SO I BROUGHT IT IN THAT DAY, AS THE LAST DEALERSHIP INSTRUCTED ME TO. ONCE AGAIN, THEY COULDN'T PIN POINT THE PROBLEM, BUT HAD CONTACTED CHRYSLER TO SEE WHAT THEY WANTED THEM TO DO. CHRYSLER HAD THEM DO A SOFTWARE UPDATE, AND A WEEK LATER I HAD IT HAPPEN AGAIN AT NIGHT (10/4/16), AND ONCE AGAIN THE NEXT MORNING (10/5/16). I AM HOPING THAT THIS ISSUE DOESN'T CAUSE A PROBLEM WITH THE POWER STEERING AND I JUST HAVEN'T EXPERIENCED THAT YET. PLEASE HELP!