NHTSA Complaint #10913937 — 2011 FORD FIESTA

CAR WAS PURCHASED BRAND NEW IN 2010 AND WITHIN A YEAR CAR BEGAN HAVING ISSUES WITH ACCELERATION, DECELERATION, BUCKING, JERKING, GEAR CHANGES AND JUST ERRATIC SHIFTING. CAR WILL NOT ACCELERATE TO MERGE WITH TRAFFIC ON THE HIGHWAY AND WILL STALL WHEN STOPPING. WE BEGAN COMPLAINING TO THE DEALERSHIP (METRO FORD SCHENECTADY NY) WITHIN A YEAR AFTER PURCHASE AND HAVE COMPLAINED MULTIPLE TIMES AND JUST GET SHRUGGED OFF AND TOLD THAT IT'S NORMAL FOR THE DUAL CLUTCH. LAST MONTH 09/16 THE TCM FULLY WENT AND WAS REPLACED AND WHEN I WENT TO PICK IT UP IT WAS BUCKING AND SHUTTERING AND REVVING UP TO 2500 RPM WITHOUT ME EVEN BEING ON THE GAS PEDAL AT ALL AND THEY INSIST THIS IS NORMAL DUE TO THE REFLASH AND WILL EVEN OUT AFTER DRIVING FOR A WHILE WHICH IS INSANE TO ME THAT I SHOULD HAVE TO DRIVE A JERKING AND SHUDDERING ERRATICALLY SHIFTING VEHICLE ON THE HIGHWAY TO WORK PRAYING MY CAR DOESN'T CAUSE AN ACCIDENT. THIS ONGOING ISSUE FOR 6 YEARS NOW HAS DRAINED ME AND DETERRED ME FROM EVER WANTING TO OWN ANOTHER FORD EVER AGAIN.