NHTSA Complaint #10913662 — 2012 DODGE CHARGER

MY CAR WAS RUNNING PERFECTLY FINE, THEN OUT OF THE BLUE, I RECEIVED AN ERROR MESSAGE WHICH READ "BATTERY SAVER MODE". THERE WAS ABSOLUTELY NOTHING WRONG WITH MY BATTERY. AFTER MAYBE TWO MINUTES, ALL THE ELECTRICAL SYSTEMS IN MY CAR STARTED SHUTTING DOWN. MAYBE A MINUTE LATER, MY CAR WAS COMPLETELY DISABLED IN THE MIDDLE OF A BUSY INTERSECTION. ALL POWER TO THE VEHICLE WAS DEAD, SO I COULDN'T EVEN TURN ON THE HAZARD LIGHTS TO WARN OTHER DRIVERS. THE CABIN BEGAN TO SMELL VERY STRONGLY OF AN ELECTRICAL FIRE. I GOT OUT OF THE VEHICLE AND OPENED THE HOOD. THERE WASN'T A VISIBLE FIRE, BUT THERE WAS SMOKE. I HAD THE VEHICLE TOWED TO THE CHRYSLER DEALERSHIP, WHERE THEY INFORMED ME MY VIN WASN'T COVERED UNDER THE P60 RECALL. I SPOKE WITH CHRYSLER CUSTOMER ASSISTANCE, AND THEY INFORMED ME THAT MY ALTERNATOR ASSEMBLY WASN'T DEEMED AS DEFECTIVE. I HAD THE EXACT SAME PROBLEM OF ALL THE VEHICLES UNDER RECALL, BUT APPARENTLY NOT ENOUGH OF MY PARTICULAR ALTERNATOR ASSEMBLIES HAVE BEEN REPORTED DEFECTIVE TO WARRANT A RECALL FOR MY VIN. I WOULD'VE BEEN IN BIG TROUBLE IF THIS HAPPENED WITH MY CHILDREN IN THE CAR. I HAD LITTLE TO NO WARNING OFF WHAT WAS GOING TO HAPPEN. CHRYSLER KNOWS THIS IS AN ISSUE, BUT THEY REFUSE TO ACKNOWLEDGE IT TO AVOID PAYING FOR THE RECALLS. I WOULD BE EXTREMELY GRATEFUL TO HAVE THIS PROBLEM INVESTIGATED. PLEASE CONTACT ME FOR ANY ADDITIONAL INFORMATION YOU MAY NEED. THANK YOU. *TR