NHTSA Complaint #10913626 — 2014 KIA OPTIMA

FIRST OFF, HAD OUR KIA AT THE DEALER AT 27,000 MILES DUE TO OUR CAR NOT COMING OUT OF PARK SEVERAL TIMES. WE WOULD HAVE TO TURN OFF THE CAR AND TURN IT BACK ON. DEALER SAID THEY CHECKED IT AND NO PROBLEMS WERE FOUND. A COUPLE WEEKS AGO AS WE WERE DRIVING ,OUR ENGINE LIGHT CAME ON AND THEIR WAS A HORRIBLE KNOCKING SOUND COMING FROM OUR ENGINE. OUR KIA ONLY HAS APPROX. 30,500 MILES ON IT. TOOK IT TO THE DEALER IMMEDIATELY AND SAID WE HAD A SPUN ROD AND WOULD NEED A NEW ENGINE. I COULD NOT LOCATE ALL OF OUR OIL RECORDS SO THEY REFUSE TO COVER IT UNDER WARRANTY. HOW DOES AN ENGINE GO THAT SOON! WE WERE CHARGED $222 FOR DIAGNOSTICS AND HAD IT TOWED HOME. I ASKED FOR AN ITEMIZED RECEIPT OF WHAT WAS CHECKED OR TAKEN APART AND HAVE YET TO RECEIVE IT. FURTHERMORE, WHEN THE TOW TRUCK DRIVER GOT TO OUR HOME IT HAD AN OVERWHELMING GAS SMELL COMING FROM THE ENGINE AND ALSO INSIDE THE CABIN. WE WERE WARNED NOT TO HAVE OPEN FLAME NEAR THE CAR. OUR HOUSE SITS CLOSE TO WHERE THE CAR WAS PARKED SO I WAS PETRIFIED. I CONTACTED THE DEALER TO FIND OUT WHAT THE PROBLEM WAS AND 6 HOURS LATER, THEY FINALLY RESPONDED BACK TO ME. CAME TO FIND OUT THAT THE TECHNICIAN LEFT THE HIGH PRESSURE FUEL LINE OFF AND THE VALVE COVER BOLTS. HE ALSO TOOK THE PUMP FUSE OUT. THE TECH ALSO FORGOT TO PUT THE UNDERBODY ENGINE COVER IN THE TRUNK. IT WOULD HAVE BEEN NICE FOR THE TOW DRIVER AND US TO KNOW ABOUT THIS! I PAID TO HAVE IT PUT BACK TOGETHER AND NOW I HAVE TO RUN BACK UP THERE TO GET OUR UNDERBODY COVER??? I WOULD LIKE TO KNOW WHY NO WARNING LIGHTS CAME ON SOONER AND WHY WE HAVE ENGINE FAILURE AT SUCH LOW MILES!