NHTSA Complaint #10911052 — 2013 FORD EXPLORER

SHIFT TO PARK ISSUE - THE VEHICLE IS IN PARK BUT THE DASH LIGHTS UP AND SAYS "SHIFT TO PARK'. THIS HAPPENS EVEN THOUGH THE VEHICLE IS ACTUALLY IN PARK. AFTER SEVERAL TRIES CANNOT GET THE DASH LIGHT TO TURN OFF. PROBLEM IS EVEN THOUGH THE CAR IS TURNED OFF THE BACK LIGHT ON THE DASH WILL STAY ON THUS DRAINING THE BATTERY. IF YOU DON'T DRIVE THE CAR FOR A FEW DAYS YOU COULD COME OUT TO A CAR THAT WON'T START BECAUSE OF A DEAD BATTERY. HAD IT FIXED AT MY LOCAL DEALERSHIP COSTING ROUGHLY $500. THE TECHNICAL SERVICE BULLETIN THAT IS OUT ON THE ISSUE SAYS TO REPLACE THE ENTIRE SHIFTER. THE PROBLEM IS SOMETHING ON THE INSIDE OF THE SHIFTER. MY VEHICLE HAS LESS THAN 60,000 MILES. THIS IS A VERY COMMON PROBLEM (JUST GOOGLE "SHIFT TO PARK"). ACCORDING TO THE TSB THIS AFFECTS EXPLORER, EDGE, AND SOME LINCOLN MODELS AS WELL. DISAPPOINTED FORD WILL NOT TAKE CARE OF SINCE THIS IS A SAFETY ISSUE. DEALERSHIP SERVICE MANAGER SAYS FORD SHOULD PAY FOR IT (BOB UTTER FORD) AND FORD CUSTOMER SERVICE LINE SAYS THEY ONLY PAY FOR ITEMS UNDER WARRANTY, RECALLS, AND THE CUSTOMER SATISFACTION PROGRAM. THIS DOES NOT FALL UNDER ANY OF THOSE PER FORD. FORD SHOULD ANTI UP FOR THIS AS A RECALL SINCE IT IS A SAFETY ISSUE AND A VERY COMMON PROBLEM. VEHICLE STATIONARY DURING PROBLEM.