NHTSA Complaint #10910652 — 2016 FORD EXPLORER

2016 FORD EXPLORER [XXX] LOST POWER AND WOULD NOT MOVE IN MIDDLE OF BUSY HIGHWAY. VEHICLE WAS NOTED TO HAVE A SPUTTERING SOUND AND APPEARED TO BE FIRING ON ONLY A FEW CYLINDERS. TURNED VEHICLE ENGINE OFF AND RESTARTED NO HELP VEHICLE WOULD NOT MOVE WITH ACCELERATOR PEDAL IN FULL OPEN (FLOORED) POSITION. AFTER OPENING HOOD AND DISCONNECTING NEG TERMINAL OF BATTERY VEHICLE OPERATED FINE FOR APPROX 10 MILES AND THEN SAME OCCURENCE. AGAIN FAULT CLEARED AND RAN FINE TO NEAREST FORD DEALER. INITIAL DIAGNOSIS BY DEALER WAS CODES P2111 AND P2112. DEALER STATED FOUND RECALL 16B32 FOLLOWED INSTRUCTIONS AND REPROGRAMMED PCM AND CLEAR CODES. CUSTOMER DEPARTED DEALERSHIP SERVICE BAY AND REPEAT ABOVE MENTIONED MALFUNCTION BEFORE OFF THE DEALER LOT. RETURNED TO SERVICE BAY AND DEALER STATED THAT THROTTLE BODY WAS CHANGED. VEHICLE APPEARS TO BE OPERATING NORMAL AT THIS TIME. THIS IS A SAFETY ISSUE THAT SHOULD BE INVESTIGATED. MY WIFE WAS DRIVING THE VEHICLE WHEN THIS FIRST OCCURRED IN BUSY MOUNTAIN HIGHWAY HERE IN SOUTHERN WV AND WAS NEARLY HIT BY NUMEROUS VEHICLES BEFORE VEHICLE COULD BE DRIFTED BACKWARDS DOWN THE MOUNTAIN WHERE IN ORDER TO GET VEHICLE OFF OF HIGHWAY. SERVICE ADVISER INDICATED THAT HE HAD SEEN SEVERAL SIMILAR PROBLEMS WITH THE 3.5 LITER ENGINE IN FORD EXPLORERS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR