NHTSA Complaint #10910170 — 2009 VOLKSWAGEN PASSAT

2009 VOLKSWAGEN PASSAT TIMING BELT/CHAIN TENSIONER PROBLEM IN JULY 2016 MY MOTHER-IN-LAW WAS LEAVING WORK, WHEN SHE TRIED STARTING THE CAR IT DIDN'T STARTED. SOMEONE IN THE PARKING VOLUNTEERED TO HELP HER. THEY DECIDED TO JUMP START THE CAR WITH A JUMP BOX, THE CAR STARTED AND SHE MADE IT HOME. ONCE SHE GOT HOME SHE TRIED TO START THE CAR AND IT DID NOT START. SHE IS A SINGLE MOTHER AND DO NOT MAKE A LOT OF MONEY TO FIX HER CAR, AFTER A MONTH AND HALF OF THE CAR BEEN PARK AT HOME AND TAKING RIDES FROM WHOEVER CAN TAKE HER, WE DECIDED TO GET A MECHANIC THAT WORKS FOR VW DEALERSHIP. HE CAME AND FULLY CHECKED THE CAR AND TOLD US THAT THE TIMING CHAIN/BELT JUMPED AND THAT ENGINE IT'S OUT OF TIME, WHICH IT COULD HAVE BEEN CAUSED FROM A BAD TENSIONER. HE SAID THIS IS A REAL BAD ISSUE THAT COULD CAUSE THE VALVE TO BE BENDED. HE GAVE US AN EXPENSIVE PRICE TO FIX THE CAR, SO WE DECIDED TO WAIT AND BE PATIENCE AND BE OPTIMISTIC THAT IT WASN'T THAT SINCE MY MOTHER IN LAW DOESN'T HAVE THE MONEY TO FIX IT. A MONTH LATER WE DECIDED TO GET OTHER MECHANICS TO GET DIFFERENT OPINIONS, THEY ALL SAID IT WAS THE SAME ISSUE. ONE OF THE MECHANICS CAME AND CHECKED THE PRESSURE OF THE ENGINE AND IT STAY ON 0 AND THAT'S WHEN HE CONFIRMED THAT VALVES ARE BENDED. I HAVE CHECKED ABOUT THIS PROBLEM ON THE INTERNET AND MANY PEOPLE ARE COMPLAINING ABOUT THE SAME ISSUE AND VW KNOWS ABOUT THIS ISSUE FOR SOME TIME, I ALSO SEE THERE IS A LAWSUIT GOING ON THIS ISSUE. I CAN'T BELIEVE AND IT SHOULD NOT BE ACCEPTABLE THAT VW KNOWING OF THIS PROBLEM, IT'S NOT DOING ANYTHING ABOUT FIXING THIS PROBLEM. THIS ISSUE COULD CAUSE VARIETIES OF ACCIDENT ON THE STREET, BECAUSE IF THIS ISSUE HAPPENS TO ANYBODY ON THE STREET DRIVING, IT COULD LOCK THE ENGINE AND CAUSE THE PERSON LOSE CONTROL OF THE VEHICLE AND EITHER HIT OR GET HIT BY SOMEBODY.