NHTSA Complaint #10909924 — 2009 BUICK ENCLAVE

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	10909924
Vehicle	2009 BUICK ENCLAVE
Component	UNKNOWN OR OTHER
Date of Incident	September 26, 2016
Date Filed	September 27, 2016
Mileage	120,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

I RECEIVED A RECALL NOTICE REGARDING MY POWER LIFT GATE. I TOOK IT TO SEELYE OF SOUTH HAVEN IN SOUTH HAVEN MI. TWICE. THE FIRST TIME THEY SAID IT WAS WORKING PROPERLY. THEN ON 9/26, THEY SAID IT WAS NOT THE PROP ROD. WHICH I CAN TELL YOU THE ROD MOVES ALOT WHEN I MANUALLY OPEN MY HATCH. I CAN NOT USE MY KEY FAB OR BUTTON TO OPEN MY HATCH. I HAVE TO MANUALLY OPEN IT AND SHUT IT. I FEEL THAT IF MY HATCH AS AN ISSUE THAT IS UNSAFE UNDER ANY TYPE OF RECALL IT SHOULD BE COVERED WITH NO EXPENSE TO ME. SEELYE'S TRIED TO CHARGE ME A DIAGNOSTIC FEE ALSO WHEN I THOUGHT THIS WAS A WARRANTY ISSUE. I LOVE MY BUICK BUT THIS IS CRAZY.

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